Privacy Policy
At Octopus Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include:
• Personal information (name, email address, phone number, date of birth)
• Travel preferences and booking details
• Payment information (processed securely through third-party providers)
• Passport and identification information
• Communication preferences and feedback
2. How We Use Your Information
We use the information we collect to:
• Process and manage your travel bookings and reservations
• Provide customer support and respond to your inquiries
• Send you booking confirmations, travel updates, and important notifications
• Improve our services and develop new features
• Send you marketing communications (with your consent)
• Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
• With travel service providers (airlines, hotels, tour operators) to fulfill your bookings
• With third-party payment processors to process your payments
• With government authorities when required by law or for security purposes
• With our business partners and affiliates (with your consent)
• In connection with a business transfer or merger
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your preferences and improve our services.
6. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may also use third-party analytics services to help us understand how our website is used and to improve our services.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Withdrawal of consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed.
Travel booking information may be retained for up to 7 years for legal and regulatory compliance purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@octopustravels.com
Phone: +(94) 723 456 789
Address: [Business Address]
Last Updated: [Current Date]