Terms & Conditions
Welcome to Octopus Travels. These terms and conditions outline the rules and regulations for the use of our travel services and website. By accessing and using our services, you accept these terms and conditions in full.
1. Acceptance of Terms
By accessing and using Octopus Travels' website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Booking and Reservations
All bookings are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion. Prices are subject to change without notice until a booking is confirmed. All bookings must be paid for in full at the time of confirmation unless otherwise agreed in writing.
You are responsible for providing accurate information during the booking process. Any errors in personal details, travel dates, or other information may result in additional charges or cancellation of your booking.
3. Payment Terms
Payment must be made in full at the time of booking unless alternative arrangements have been made. We accept major credit cards, debit cards, and bank transfers. All prices are quoted in the currency specified and include applicable taxes unless otherwise stated.
In case of payment failure, we reserve the right to cancel your booking without notice. Any refunds will be processed according to our cancellation policy.
4. Cancellation and Refund Policy
Cancellation policies vary depending on the type of service booked. Generally:
• Cancellations made 48 hours or more before departure: Full refund minus processing fees
• Cancellations made 24-48 hours before departure: 50% refund
• Cancellations made less than 24 hours before departure: No refund
Some services may have different cancellation terms which will be clearly stated at the time of booking. Refunds will be processed within 7-14 business days to the original payment method.
5. Travel Documents and Requirements
It is your responsibility to ensure you have all necessary travel documents including valid passports, visas, health certificates, and any other required documentation. We are not responsible for any costs or consequences resulting from inadequate documentation.
You must comply with all applicable laws and regulations of the countries you visit. We reserve the right to refuse service to anyone who fails to meet these requirements.
6. Limitation of Liability
Octopus Travels acts as an intermediary between you and third-party service providers. We are not liable for any loss, damage, injury, or death arising from the acts or omissions of third-party providers, including but not limited to airlines, hotels, tour operators, and transportation companies.
Our total liability to you for any claims arising from our services shall not exceed the total amount paid by you for the specific service in question.
7. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or other events that make it impossible or impractical to provide our services.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Octopus Travels or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
10. Governing Law and Disputes
These terms and conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from these terms or our services shall be resolved through binding arbitration or in the courts of [Your Jurisdiction].
11. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@octopustravels.com
Phone: +(94) 723 456 789
Address: [Business Address]
Last Updated: [Current Date]